You can give us feedback or make a complaint at any time. COVID-19: Protecting the health and safety of our community is our top priority. The number of people unsatisfied with the council increased to 2525 in 2013-14, compared with 2201 in the previous year. Maroondah and Manningham were two of four eastern suburbs councils ranked in the lowest ten councils according to complaints by proportion of population, joined by Monash (third) and Knox (10th). Monday 3 August 2020 You can interact with us in a way that you prefer – online, phone or in person. Since 1998, he has made numerous written and verbal complaints to Manningham City Council on a range of issues, involving comments and language that Councillors and Council employees have found offensive and inappropriate and involving a number of 'highly charged' interactions between Mr Slattery and the Council. Contact us with a compliment, suggestion, complaint or discussion about a council decision or process. However, the commencement of the Local Government Act 2020 coming on 6 April 2020 means the electoral structure of Manningham City Council will be determined in accordance with the new Act. We completed a representation review of Manningham City Council on Wednesday 16 October 2019 with a recommended electoral structure. Invalid postcode. Maroondah Mayor Nora Lamont said she was not surprised by the low number of complaints.
Requests for access to documents containing personal information and held by the Manningham City Council are handled under the Freedom of Information Act 1982. On many occasions, the neighbour does not even know that a nuisance is being caused and the issue can be resolved quickly and diplomatically. How we handle complaints. This is our promise to you. THOUSANDS of people have registered their dissatisfaction with Manningham Council, causing complaints to spike by 14 per cent in one year. PO Box 1, Doncaster Victoria 3108 To report noise in our neighbourhood, use our online service request form or call Council … We’ll do our best to respond proactively. On many occasions, the neighbour does not even know that a nuisance is being caused and the issue can be resolved quickly and diplomatically.The State Environment Protection Policy sets limits for noise from industry. Complaints You can find out more about our policy and your choices, including how to opt-out “In everything we do, we strive to lead the way. Manningham City Council representation reviews. THOUSANDS of people have registered their dissatisfaction with Manningham Council, causing complaints to spike by 14 per cent in one year.The number of people unsatisfied with the council increased to 2525 in 2013-14, compared with 2201 in the previous year.Neighbouring Maroondah Council recorded only one official complaint last year, while Banyule Council admitted to not having a complaints handling policy.More than 31,000 requests (general queries) were logged in Manningham’s customer service database during 2013-14.The figures come in the wake of Victorian Ombudsman Deborah Glass’s investigation into complaints handling by councils.“Staff in my office identified one of the main causes of complaints against local councils was in fact the way councils dealt with complaints,” she said.“All too often complaints were seen as a nuisance, or provoked a defensive, bureaucratic or unhelpful response.”“Staff in my office identified one of the main causes of complaints against local councils was in fact the way councils dealt with complaints.” — Ombudsman Deborah Glass.Manningham’s chief executive Joe Carbone said the council’s complaints handling policy was reviewed in December and had been developed in accordance with the Ombudsman’s good practice guide.“Council’s complaints handling process includes information about the right to complain, where to do it and how any complaints will be handled,” he said.The council defines a complaint as an expression of dissatisfaction with the council’s decisions, including policies, procedures and employees. Give us feedback or make a complaint. Manningham Civic Centre 699 Doncaster Road Doncaster Victoria Australia 3108. A NOTE ABOUT RELEVANT ADVERTISING: We collect information about the content (including ads) you use across this site and use it to make both advertising and content more relevant to you on our network and other sites. Repeats every month on August, September, October, November, December on the first Monday until Mon Dec 07 2020 except Mon Nov 02 2020. The Council recommends discussing noise issues with your neighbour first.